Summary
Drone Memorials is committed to providing dignified, professional aerial tributes. This document consolidates our refund rules, cancellation terms, service agreements, and privacy practices. By booking our services, you acknowledge and accept these terms.
1. Refunds & Cancellations
All refund requests must be submitted in writing to info@dronememorials.com and are processed based on the timeline below.
1.1 Full Refund Window
You are eligible for a 100% refund if your cancellation request is received within 30 days of the original booking date AND the ceremony is scheduled more than 90 days in the future. No fees are deducted.
1.2 After 30 Days
No refunds are provided after the 30 day cancelation window.
1.3 Within 90 Days of Ceremony
Bookings cancelled when the ceremony date is 90 days or closer are non-refundable.
1.4 Ceremonies requiring flights, hotel and other travel considerations
For ceremonies that require air, sea or other transportation bookings, and hotels, you may cancel within the 30 day window but will receive a partial refund. All estimated travel costs are non refundable. Ceremony costs will be refunded at 50%.
2. Rescheduling & Rebooking
2.1 Weather Guarantee
If adverse weather conditions (high winds, rain, or unsafe drone operation) prevent the ceremony from taking place, we will work with you to reschedule at no additional cost, based on availability. No refunds are given for weather-related cancellations, the tribute will be rescheduled.
2.2 Client-Initiated Rescheduling
You may rebook your ceremony date up to 14 days before the originally scheduled date without penalty, subject to availability. Rebooking requests received less than 14 days before the ceremony may incur a $150 coordination fee.
*Travel fees: If applicable, travel costs including hotels, air or other travel bookings would be charged again, or rescheduling fees would be charged for the new bookings depending on the vendors terms (airline, hotel ect).
2.3 Rebooking After Cancellation
If you cancel under the refund terms above and later decide to retain services, a new booking agreement is required and pricing is subject to current rates.
All rescheduling requests must be submitted via email; we confirm changes in writing.
3. Service Agreements & Scope
Our services include professional drone operations, aerial ash scattering (where legally permitted), video editing, and ceremonial support as outlined in your personalized proposal. We will obtain necessary permissions for the ceremony location
3.1 Client Responsibilities
Ensure safe guest participation, and provide accurate details regarding ashes handling (if applicable) per local regulations.
3.2 Travel Fees
Travel fees apply across Canada to cover travel and accommodations, and are charged subject to location. Custom rates apply to locations accessed off-road. Ash scattering within the Lower Mainland is exempt from travel fees. Travel fees are non-refundable once scheduled and paid.
3.3 Referral & Cashback Terms
Preferred partners and referrals earn 5% referral commission or 5% cashback incentive for the referring client, paid only after the ceremony is completed and the refund window has lapsed (30 days post-event). Commissions are not earned on cancellations.
3.4 Participation & Media Release
By attending or booking, you grant Drone Memorials permission to capture video and photos for portfolio or promotional use unless explicitly declined in writing.
3.5 Modifications
Any modifications to the service scope must be agreed in writing and may affect pricing.
4. Privacy Policy Summary
We collect personal information (names, contact details, ceremony location, and special instructions) only to deliver our services. Drone Memorials does not sell or share client data with third parties except as required to fulfill the booking (e.g., local permits, partner vendors). All data is handled securely. You may request data deletion after 12 months post-event by contacting us.
5. Liability & Safety
Drone operations comply with all applicable Canadian aviation regulations, including those established by Transport Canada. Clients acknowledge that drone flights are subject to weather, airspace restrictions, and technical limitations.
6. Our Guarantees
7. Payment Terms
8. Right to Refuse Service
Drone Memorials reserves the right to refuse or cancel any booking if, in our sole discretion:
9. Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of British Columbia, Canada. Any disputes arising out of or relating to this agreement shall be resolved exclusively in the courts of British Columbia.
10. Business Transfer / Successors and Assigns
Drone Memorials reserves the right to transfer or assign this agreement, in whole or in part, to any successor or acquirer of the business or its assets. In the event of such transfer, the acquiring entity shall assume all rights and obligations under this agreement and shall continue to provide services in accordance with these Terms & Conditions. The Client agrees that their booking and plan shall remain in full force and effect following such transfer, and that the Client's rights and obligations shall not be altered by the transfer. The Client will be notified of any transfer of this agreement within a reasonable time.
11. General Provisions
11.1 Severability
If any provision of these Terms & Conditions is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
11.2 Entire Agreement
These Terms & Conditions constitute the entire agreement between Drone Memorials and the client regarding the subject matter herein and supersede all prior negotiations, representations, or agreements, whether written or oral.
12. Acknowledgment
By booking Drone Memorials services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.